Frequently Asked Questions

Archive 2023-2024

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School Information

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Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the International Student Insurance Plan?

International Online Enrollment Periods

ALCI Online Enrollment Periods

Online Enrollment

Students with a Qualifying Life Event

Claims

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company. 

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Aetna Life Insurance Company
PO Box 981106
El Paso, TX 79998

Keep copies of all the documents submitted for claims.



Protected Health Information Requests

We need your permission to release your Protected Health Information. Download the PHI Request below, and fax it to (860) 907-3017 or mail to:

Aetna Legal Support Services
151 Farmington Avenue, RT65
Hartford, CT 06156-9998

Enhanced Products

Regulatory Notices


Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits, Claims, Coverage, or Member ID

Aetna Life Insurance Company
PO Box 981106
El Paso, TX  79998

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected